Safe and Secure
The adviserzone content and applications are secured using the latest 128 bit encryption technology.

If you would like some more assurance about the security of the adviserzone, the answers to the following questions can be found by following the links below. We hope the answers we've provided will bring you peace of mind.

1. Is the adviserzone safe and secure?
   
2. What are some good password rules?
   
3. How do you keep my client details private and secure?
   
4. Can more than one person use the same computer and still access the adviserzone securely?
   
5. What encryption are you using?
   
6. I have entered my password incorrectly five times. My access has now been revoked. How can I be re-instated?
   
7. What can I do to make my use of the adviserzone safer?
   
8. Where do I find my agency code?
   

Should you have any further questions, our adviserzone support desk can be contacted from Monday to Friday, 09:00 - 17:00 on 0345 60 60 036.
Call charges may vary. Calls may be recorded/monitored to help improve customer service.

When changing your User ID, please follow these guidelines:

• User ID must be 6-10 alphanumeric characters in length
• User ID must contain at least one alphabetic character
• User ID must contain at least one numeric character
• User ID must not contain spaces
• User ID must not be identical to your password
• New User ID cannot match old User ID

When changing your password, please follow these guidelines:

• Password must be at least 8 alphanumeric characters in length
• Password must contain at least one numeric character, one uppercase and one lowercase letter
• Password must not contain spaces
• Password will be case sensitive
• Password must not be identical to your User ID
• New Password cannot match old Password
• Password must not be a date format
• Password must not contain anymore than 3 repeat characters, (eg, a password of "aaaaa" or "22222" will be disallowed)

Yes, we have extensively tested all adviserzone content and applications. In addition, external auditors who are experts in internet financial applications, have approved the security infrastructure.

Data is encrypted (scrambled) to ensure privacy and the centrally based server computer is protected.

Before using the adviserzone, you need to register and complete a verification process. Once supplying the correct information we'll register you and will either:

• allow you immediate access, if you have a "Unipass" certificate

       or

• email you a unique User ID, and post you a temporary password. When you first log in using your temporary password we will prompt you to change this to a password of your own choice.

Your Password should:

• be easy for you to remember but hard for someone else to guess. For example, avoid using your user ID, family names or repeated keyboard characters such as AAAAAA
• contain at least one numeric character, one uppercase and one lowercase letter
• be changed at least every 90 days
• be changed immediately if you suspect that someone else might know it

Adviserzone applications perform authorisation checks based upon each user's login details. These checks determine what client data each user is entitled to view. You must either present your Unipass certificate, or correctly enter you User ID and Password, before access is gained to client information

Yes, several people can access adviserzone content and applications from the same computer, provided that each person has successfully registered and either has their own Unipass certificate or their own unique user ID and password. You must either present your Unipass certificate, or enter your unique user ID and password before you can access the adviserzone.

If you do share your computer, it is important that you always log out and close your browser windows after using the adviserzone.

For your own security your adviserzone access will be automatically logged out after 30 minutes of inactivity.

We are using Verisign 128 bit secure socket layer encryption product. It securely encodes and decodes the data flowing between your computer and the adviserzone.

Your browser software must be able to detect when 128 bit encryption is required. The adviserzone supports the following compatible browser software:

• Microsoft® Internet Explorer Version 5.0 and later versions

If you enter your password incorrectly five times your adviserzone access will be revoked. For security reasons we must ask you to call the adviserzone support desk on 0345 60 60 036 to have your access re-instated.

If you have a user ID and Password, here are a few tips on how to keep them as secure as possible:

• do not tell anyone else your security details
• do not write any of your security details down or leave them near your PC
• do not type in your security details with someone watching
• invoke your computer's screen saver password when away from your desk
• when you finish using the adviserzone, make sure that you exit the service properly, using the 'Logout' button and close your browser windows
• no Standard Life employee should ever ask you for your password. Do not divulge this information if anyone asks for it. If you suspect that someone knows your security details, please contact our adviserzone support desk on 0345 60 60 036 immediately.

Your account code or agency code can be found at the top of your latest Adviser statement.

A Unipass is a digital certificate. This is simply a file that sits on your PC and contains some details about you.

It's a bit like your own key to provider sites that you can use instead of different user names and passwords.

Certificates are recognised worldwide as an easy way of doing business on-line securely, making it easier to use the latest technology.

It means that if you spend a few minutes completing the web-based application at www.unipass.co.uk, you can quickly obtain your own personal Unipass and save time and money on-line.

Origo's subsidiary company, OSIS, will then process your application and contact you directly if they need anything further.

After a few more days, you will be notified of how and where to collect your Unipass.

For more information on the new Unipass certificates go to www.unipass.co.uk.

If you prefer to speak to someone, you can contact OSIS by calling their helpdesk on 0345 129 8877.

Login to the adviserzone using your existing User ID and Password. When in the site, choose My profile and select the Associate Certificate option.

Follow the steps. Once complete you will be able to access the site with your Unipass and no longer need to enter your user ID and Password.

Is it a Unipass certificate?

If not, you cannot access the site with the certificate you have installed. We only accept Unipass individual certificates.

To obtain a Unipass Digital Certificate go to www.unipass.co.uk.

If you are an existing user of the adviserzone, you may have to associate your certificate.

Login using your existing User ID and Password and choose My profile. You can associate your certificate with your existing profile from here.

If you have already performed this it could be that your certificate has expired. You can test your certificate at www.unipass.co.uk.

If you have never used the adviserzone before you will need to register. Select the Register button and choose the register with Unipass option and follow the steps.